FAQ

Where are you located?
We are located at 53-57 Abbott Road, Hallam, VIC 3803.

Can I request a specific time for delivery?
Unfortunately, due to our large quantity of deliveries it is difficult to specify an exact time and day. Circumstances such as traffic, time spent at previous deliveries and other issues outside of the driver’s control can substantially alter the anticipated time of delivery. We do however offer a service where our drivers will call 30 minutes prior to delivery.

Can I pick a specific delivery date?
Unfortunately, we are unable to guarantee a specific delivery date. While we do accept delivery date requests and will do our best to accommodate your preferences, please note that we cannot guarantee the exact date for delivery.

When can I collect my items after purchase?
You can collect your items immediately after purchase. You must finish collecting them within 7 days from the purchase date.

Do you offer a warranty?
Yes, we offer a 12-month warranty on brand new products. Full terms and conditions can be found on our website.

Do you offer returns?
No, we do not offer returns. Please be sure to carefully check your purchase and measurements before completing your order, as all sales are final.

What are your payment terms?
We accept payment via cash or card (credit card fees apply), but please note that we do not accept American Express. All items must be paid in full at the time of purchase.

Can I test out the items in store before committing?
Yes, absolutely! You are welcome to come in anytime during our opening hours to look at and test all items before making a purchase.

Can I buy online?
We are currently in the process of making our items available online. In the meantime, you can message us via our Facebook page to make a purchase.

Do you have photos of your items?
Yes, we regularly post photos of new arrivals as well as our current stock on our Facebook page. Be sure to check there for the latest updates!

Do you have a waitlist for items?
Yes, if an item is sold out, you can send us a message on our Facebook page to be added to the waitlist. We'll notify you as soon as it's available again!

Are you still an auction house?
No, we are no longer an auction house. While we are still under the same ownership, we have shifted to a pricing model where all items are clearly priced at our lowest pricing and ready for immediate purchase.

What Material Are Your Lounges Made From?

We offer a wide range of high-quality lounges crafted from various materials to suit your preferences:

Cow Leather: Our leather lounges feature genuine cow leather on all seating and contact areas, with synthetic material on the back and sides. This ensures durability and comfort where it matters most.

100% Cow Leather: We also stock lounges made entirely from 100% genuine cow leather for those who prefer a luxurious, fully leather option.

Buffalo Leather: For a unique texture and durability, we offer lounges made from genuine buffalo leather, known for its rugged appeal and strength.

Fabric Lounges: In addition to leather, we also sell fabric lounges, offering a range of soft, comfortable, and stylish choices to suit any home.

If you need further clarification on our materials, please feel free to reach out to us.